WHO WE ARE ?:

Sunshells : is primarily focused in providing a full spectrum of BPO - Business Process Outsourcing Services in the area of software design and development, call center/customer support, accounting, administration, inventory management, data entry services, research, CAD Design Support, insurance and risk analysis for medium sized enterprises. sunshells is not just a Business Process Outsourcing provider but also a reliable partner who promises to make valuable difference to its clients' business. Enhancing our partners' competitive advantage and profitability is our aim. We offer our partners a medley of cost effective, flexible and viable solutions. At no point of time our clients are under the impression that they are outsourcing to us. In fact, the image we portray is that of an extended enterprise. Co- sourcing and not outsourcing is our motto. With an in-depth knowledge of international markets and possession of a strong, on the ground presence in India, we promise you significant cost savings, and improvement and maintenance of the quality of service delivery. Combining extensive capabilities in technology with extensive domain expertise, we deliver seamless solutions that bring tangible business value to organizations around the world.

WHAT WE DO ?

Sunshells offers full spectrum of BPO, Call Center Services - which allows us to address diverse customer needs and deliver an integrated, one stop solution.. 90% of our customers work with us across service lines, using the depth and breadth of our offering to align IT strategy with evolving business needs.

HOW WE DO IT ?

We use a proven global delivery model to execute your work to the best of our ability. This combines the best in quality, processes, people and infrastructure.

Quality
We are renowned for our quality leadership. More importantly for us, the maturity of our quality processes translates into lower total cost of ownership for our customers.

Processes
Our process models span the complete spectrum of evolving customer requirements. From development to maintenance, our robust systems deliver assured, predictable results and minimize risks.

People
Our enthusiastic, committed and responsive people are driven by client success. Purposeful processes align people power with customer needs while systems for talent transformation create a culture that continually motivates everyone to push the bar. Our leaders are committed to build a top-notch organization capable of delivering best of breed solutions bringing sustainable value to customers.

INFRASTRUCTURE

Our infrastructure combines state-of-the-art facilities with water-tight security to ensure business continuity for our customers. Sunshells. has invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of our esteemed clientele.

Sunshells' infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers. Sunshells. has invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of our esteemed clientele.

Facility Highlights: 
The salient features of our BPO facility are:
Call Center registered under the Other Service Provider (OSP)
A well developed work-friendly set up to ensure smooth functioning
Ergonomically designed, spacious workstations.
A dedicated server or router at the location pertaining to the call center.
Local lease lines from the service provider to the respective server dedicated for this call center at the location.
Leased line from the IPLC provider to our location.
Memorandum of Article of Association of the Company.
Schematic diagram of the call center layout with equipment details.
Foreign clients and their details.

WHAT SETS US APART?

Lowering total cost of ownership and improving productivity
Be it optimizing current operations or setting up newer, better ways of working, we ensure that our solutions significantly impact bottom lines and help our customers lower their total cost of ownership. From shortened cycle times and higher return on investment to better responsiveness to customer needs, our customers have seen productivity improvements manifested in many different ways.

Improving Service Levels
As more and more companies compete for share of mind and wallet, customer service levels have become an important differentiator. We help organizations attract and retain profitable customers.


Creating Business Impact
We go beyond the delivery of improved performance at lower cost to help our customers address new opportunities. Our extensive experience, 360-degree portfolio and top-flight skills have allowed our customers to innovate and make compelling gains in new markets.

MISSION AND VISION

Mission
Sunshells strives to be the organization of choice in the BPO industry by consistently exceeding client expectations and raising service delivery standards by continuously improving client processes and support services, while ensuring high employee motivation

Vision
To be the premier provider of high quality, cost effective integrated remote service solutions to clients.

Respect For Customers
We believe that respect is the building block for any relationship. We work towards creating long-term relationships with our associates. For us, respect translates not just in our outward behavior, but also in maintaining confidentiality regarding our clients and associates.

Quality Governs Our Actions Internally And In The Marketplace
We feel proud of ourselves in being a customer-focused company. As part of our endeavor to honor and service our customer's requirements, we focus on continually improving our processes as well as being time and cost efficient. At an operations level, stringent quality checks are in place towards achieving and maintaining a zero error environment. Quality is one of the key parameters of assessment in our performance management system.

Urgency
Time Effectiveness is Essential to our Business Success:- We make it a point to deliver within time-limits and service levels set by clients. In doing so, we honor our commitment to them and continue to raise the bar of excellence.

The Sunshells Advantage
A well implemented and prioritized remote outsourcing strategy could make the crucial difference to your need for

· Achieving productivity gains
· Shortening innovation cycles
· Enhancing customer intimacy
· Entering new markets

As a truly integrated BPO - Business Process Outsourcing partner, Sunshells brings to the relationship the relevant domain knowledge, quality rigor, qualified and skilled resources and financial stability to manage and improve your mission critical processes

Sunshells - A compelling business proposition
Minimized Business Risks
The outsourcing Lifecycle
Flexible relationship options
Scaling up to client's needs
Uninterrupted operations
Connectivity & Network Architecture
Skilled talent pool
State-of-the-art facilities & infrastructure